Short Term Rental Guest Experience Manager with Customer Service and Sales Skills | Resolutions 2 Case Manager(Airbnb) | Guesty PMS | STR Management

I’ve been in the BPO/Call Center industry since 2004, starting in telesales and building over 8 years of experience handling sales accounts for credit cards, telecom, energy, events, magazine subscriptions, satellite radio, and online business listings. I also worked as a Resolutions 2 Case Manager for a short-term rental platform, resolving guest-host issues throughout the booking process. Most recently, I was a remote Inside Sales Associate at GoForClose, generating qualified leads for real estate investors. My background reflects strong sales expertise, client communication, and problem-solving skills. Proficient in using ReadyMode, GoHighLevel, Airbnb, VRBO, -----------, -----------, Guesty, and Slack.