Dedicated Medical Virtual Assistant with a Bachelor of Science in Pharmacy from Southwestern University PHINMA and extensive experience in the healthcare BPO industry. Skilled in patient intake, medical billing, insurance verification, social media management, and healthcare coordination. Experienced in handling patient documentation, verifying insurance eligibility and benefits, processing claims, managing accounts receivable, and resolving billing concerns. Proficient in communicating with patients, healthcare providers, and insurance carriers to ensure accurate billing, timely claims resolution, and efficient patient care coordination. Knowledgeable in HIPAA compliance and medical terminology, including CPT and ICD-10 codes. Recognized for strong analytical skills, attention to detail, and the ability to manage complex administrative processes while delivering professional and compassionate support.
