E-commerce Support | Administrative Support | Customer Service | Appointment Scheduling
I am a detail-oriented Virtual Assistant with over 7 years of experience supporting businesses through administrative support, customer service, scheduling, data auditing, and e-commerce operations.
I have experience supporting US-based companies by managing customer inquiries, coordinating appointments, processing orders, handling administrative tasks, and ensuring smooth day-to-day business operations.
E-commerce Support
• Shopify Store Management
• Product Listing
• Product Research & Competitor Research
• Cross-Selling Tools Management
• SEO Optimization
• Order Processing & Fulfillment
• Shipment Tracking
• Returns & Refund Processing
• Warranty Claims Handling
• Customer Support
Administrative & Scheduling Support
• Calendar Management
• Appointment Scheduling & Confirmation
• Rescheduling Management
• Dispatch Coordination
• Workload Coordination
• Installation Planning Support
• Email Management
• Data Entry & Data Auditing
• Invoice Preparation
• Quote & Estimate Preparation
Customer Service Support
• Email Support
• Chat Support
• Customer Inquiry Resolution
• Ticket Management & Follow-Up
Tools & Platforms
• Shopify
• Freshdesk
• Workiz
• UPS Systems
• Google Workspace (Sheets, Calendar, Forms, Docs)
• Microsoft Office Suite
• WordPress
• Thumbtack, Angi & Yelp
• CRM & Ticketing Systems
I take accountability for my work and am intentional in everything I do. I adapt quickly to new processes, consistently deliver results, and remain committed to providing reliable, high-quality support. Whether you need assistance with e-commerce, customer service, scheduling, or administrative tasks, I am ready to help your business operate efficiently and succeed.
