Hi! I’m Queenie, a customer support professional with experience providing customer service for Shopify-based eCommerce stores, including managing support tickets through Gorgias.
I have hands-on experience assisting customers with:
• Order tracking and delivery updates
• Refunds and return requests
• Subscription and billing concerns
• Product inquiries
• Complaint resolution
• Email and live chat support
• Escalation handling when needed
Using Shopify and Gorgias, I help ensure customer issues are handled quickly, professionally, and with care while maintaining store policies and protecting the customer experience.
I understand that excellent support is more than answering questions; it’s about creating trust and making customers feel valued so they continue buying from your brand.
I am dependable, detail-oriented, and committed to helping businesses improve customer satisfaction while reducing support workload.
Verified