I am a senior operations and commercial leader with 12+ years of experience helping companies grow revenue, improve customer experience, optimize processes, and scale operations across fintech, SaaS, IT services, telecommunications, financial services, and real estate.
Throughout my career, I have led cross-functional teams, managed enterprise accounts, developed go-to-market strategies, improved customer onboarding processes, and built operational frameworks that support sustainable business growth.
My expertise includes:
- Operations Management & Service Delivery
- Customer Success & Account Management
- Business Development & Enterprise Sales
- Strategic Partnerships & Vendor Management
- Revenue Growth & P&L Management
- Process Improvement & Workflow Automation
- KPI Development & Performance Management
- CRM Administration (Salesforce, Zoho, Pipedrive, Odoo)
- Customer Onboarding & Retention
- Team Leadership & Training- SLA Management & Escalation Resolution
- Project & Stakeholder Management
Some of my career highlights include:
• Scaling an IT outsourcing operation by 320% within five months
• Launching a SaaS business in the Philippines and securing its first enterprise clients outside its home market
• Reducing merchant onboarding turnaround times by 30% through process optimization
• Building strategic partnerships that expanded nationwide financial service distribution
• Leading operations, customer support, technical services, and sales teams across multiple industries
I am highly skilled in managing remote teams, improving operational efficiency, handling client relationships, and implementing systems that drive measurable business results.
Whether you need support in operations management, customer success, business development, account management, project coordination, or process improvement, I bring executive-level experience with a hands-on approach to execution.
I am available for long-term engagements and can help businesses build scalable processes, improve customer satisfaction, and accelerate growth.
