I am an IT Support Specialist with experience providing both onsite and remote technical assistance in enterprise environments. I have supported over 900 users, resolving hardware, software, and network issues while ensuring minimal downtime and smooth operations.
My expertise includes troubleshooting Microsoft 365 applications at the end-user level, managing support tickets through ITSM platforms, and delivering remote desktop support via Zoho Assist. I am skilled in workstation deployment, endpoint compliance, VPN configuration, and Active Directory administration.
With CCNA-level networking knowledge, I have implemented VLAN configurations, switch port conversions, and network troubleshooting to support infrastructure changes and security policies. I thrive in fast-paced environments, collaborating with global teams during outage bridge calls to ensure rapid incident resolution.
I am passionate about solving problems, improving IT processes, and enabling users to stay productive through reliable technical support.
