I am an administrative, customer service, operations and technical support professional with over 5 years of experience supporting online businesses. I specialize in keeping systems organized, customers supported, and backend operations running smoothly so business owners can stay focused on growth.
In my previous role, I handled a mix of administrative support, customer service, tech maintenance, and website support, working closely with founders and small teams. I am comfortable managing day-to-day operations while also spotting process improvements and maintaining clean, reliable systems.
Tools I use most often include:
Slack, Asana, Google Workspace, Kajabi, Kit, Canva, ThriveCart, Zapier, Zoom, Google Analytics 4, and Microsoft Office.
I've also worked with Quickbooks, Stripe, Paypal, Leadpages, WordPress, Constant Contact, -----------, Thinkific and Squarespace when needed, and I can adapt quickly to new tools and workflows.
My strengths include:
-Managing inboxes, tickets, and customer inquiries with care and consistency
-Supporting memberships, courses, funnels, and backend workflows
-Maintaining organized documentation, spreadsheets, and internal systems
-Coordinating tasks, follow-ups, and timelines using project management tools
-Communicating clearly and responsibly in remote, async environments
I value ownership, transparency, and delivering reliable results. I'm comfortable managing responsibilities independently, providing clear updates, and proactively flagging issues before they become problems.
If you're looking for someone dependable, detail-oriented, and calm under pressure to support your operations in a structured and sustainable way, I'd be happy to help.
