? Proficient in providing information over the phone/ chat services and emails to customers.
? Has proven track record in escalation management with defined operational procedures for increasing the efficiency of task accomplishment
? Capable of achieving results which depend on international collaboration
? Capable of handling escalation staff team of larger numbers, meeting service level agreements, and exceeding initial response
? Hands on experience in receiving inbound calls for customer support and outbound calls for follow ups.
? Demonstrated ability to log all notes and follow up information accurately.
? Experience in booking sales through chat and over the phone with high margin and revenue for services/products that will benefit the customers.
? Ability to work under minimal supervision and flexibility in working hours.
? Expertise in providing excellent customer service in every call, chats or emails.
