Hi, I’m Kelly, an E-commerce Customer Support & Operations Virtual Assistant with 5+ years of BPO experience in Quality Assurance, Content Moderation, and customer experience operations, plus 3 years of remote experience supporting Shopify-based e-commerce businesses.
My background combines customer support, quality assurance, and e-commerce operations. I have experience supporting online stores by managing customer inquiries, resolving order concerns, maintaining support quality, and assisting with backend tasks to ensure smooth daily operations.
E-COMMERCE CUSTOMER SUPPORT
- Email and chat customer support
- Customer inquiries, complaints, and issue resolution
- Order tracking, shipping updates, refunds, returns, and replacements
- Facebook and Instagram customer messages/comments
- Customer follow-ups and ticket management
SHOPIFY & BACKEND SUPPORT
- Shopify order management
- Product listing creation and updates
- Order reviews and information verification
- Product descriptions, images, pricing, and variants
- Maintaining spreadsheets and operational records
QUALITY ASSURANCE EXPERIENCE
- Audit customer interactions for accuracy, tone, and compliance
- Review support responses based on quality standards
- Provide feedback to improve customer experience
- Identify process improvements and workflow gaps
TOOLS I USE:
- Shopify
- Gorgias
- ReAmaze
- Commslayer
- ParcelPanel
- Zoom
- Asana
- Canva
- ChatGPT
- Claude
- Poky
- Slack
- Whatsapp
- Microsoft Teams
- Gmail
- Google Meet
- Google Sheets
- Google Workspace
WHY WORK WITH ME?
- 5+ years of BPO experience with a strong Quality Assurance background
- 3 years of remote experience supporting e-commerce businesses
- Hands-on experience with Shopify customer support workflows
- Strong attention to detail and accuracy
- Experienced in handling high-volume customer concerns
- Professional written communication skills
- Quick learner who adapts easily to new tools and processes
- Comfortable working independently with minimal supervision
I believe great customer support is not only about answering tickets — it’s about representing your brand, understanding customer needs, and creating positive experiences that build trust and loyalty.
If you’re looking for a reliable e-commerce support partner who can help manage customers while maintaining high-quality standards, I’d love to support your business.
