Hello! I'm Rovy, and I specialize in turning high-value customer interactions into lasting revenue.
I am a highly driven Customer Retention Specialist & eCommerce Representative with 10+ years of proven expertise in high-volume, multi-channel support for premium e-commerce and DTC brands. My core focus is protecting and growing your bottom line through consultative sales.
I consistently deliver quantifiable results:Achieved a consistent 85% First-Contact Resolution (FCR) Rate.Successfully prevented 20+ subscription cancellations monthly, directly protecting high-value recurring revenue.Expertly use platforms like Zendesk, Shopify, and CRM to manage complex, end-to-end client journeys.
If you require a reliable CX expert ready to immediately boost your retention and conversion metrics, let's connect.
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