- Experienced Customer Service Specialist with over 5 years of background in financial account management and customer support.
- Skilled in handling complex billing and payment inquiries, dispute resolution, and account verification processes (KYC/KYB).
- Expert at managing account limitations and ensuring compliance with financial regulations.
- Proven track record as an Escalations Specialist, effectively addressing teammate concerns, managing supervisor-level calls, and delivering high-quality service solutions.
- Recognized for strong analytical skills, professionalism under pressure, and a commitment to delivering excellent customer experience.
- Skill in doing multitasking by using different tools to support customer needs and provide answer to their concern as fast as I can while documenting it at the same time
