Supporting international eCommerce brands across the pet accessories, jewelry, industrial safety, fitness equipment, and consumer products industries.
Inventory Planning & Supply Chain
- Build and maintain Google Sheets inventory dashboards to support demand forecasting, inventory planning, and replenishment decisions for product catalogs of up to 400+ SKUs
- Manage purchase orders and coordinate inventory replenishment with suppliers, manufacturers, inspection partners, freight forwarders, and third-party logistics (3PL) providers
- Plan inventory allocation across multiple warehouses by determining shipment quantities, preparing inbound receiving plans, and monitoring inventory availability
- Coordinate domestic and international shipments by tracking production, inspections, deliveries, and warehouse receiving to ensure timely replenishment
- Review supplier, freight, inspection, and 3PL invoices before payment approval while maintaining accurate operational documentation
eCommerce Operations
- Manage day-to-day operations across Shopify, Amazon Seller Central, TikTok Shop, Walmart Marketplace, and Faire
- Maintain product listings, SKUs, inventory records, GTINs, pricing, and backend catalog information across multiple eCommerce platforms
- Monitor product lifecycle activities, including new product launches, product upgrades, slow-moving inventory, and SKU phase-outs
- Support new product launches by coordinating operational readiness, maintaining launch checklists, and ensuring product data accuracy
- Create and manage Amazon FBA and Amazon AWD shipping plans while supporting inventory availability across fulfillment channels
- Develop and maintain SOPs, operational documentation, and workflow improvements using Google Sheets, Notion, and AI tools
Customer Experience
- Deliver customer support through Gorgias, email, website chat, and social media by resolving inquiries related to orders, shipping, tracking, and product information
- Collaborate with internal teams to improve customer experience by identifying recurring issues and recommending operational improvements
- Communicate product quality feedback and operational requirements with suppliers to support continuous product improvements
Tools/Skills:
- Shopify
- Amazon Seller Central
- TikTok
- Google Sheets
- Inventory Management
- Supply Chain Management
- Inventory Planning
- Demand Forecasting
- Purchase Order Management
- Supplier Management
- Amazon FBA
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