Experienced Virtual Assistant with over six years of expertise in short-term rentals, property management, and guest experience. I have worked with multiple STR companies in the UK, US, Canada, Australia, and Dubai. I previously served as an Airbnb Case Manager, giving me strong skills in guest communication, claims handling, dispute resolution, and review removals.
If you manage properties on Airbnb, -----------, Expedia, VRBO, TripAdvisor, or HomeAway, I can support you with:
• Answering guest questions and handling high-volume inquiries
• Sending pre-stay information, house rules, and detailed check-in instructions
• Providing local recommendations and personalized guest communication
• Sending welcome messages and maintaining consistent guest engagement
• Managing bookings across multiple OTA platforms
• Resolving guest issues quickly and professionally
• Handling claims, review removal requests, and operational escalations
• Updating and streamlining processes for smooth daily operations
• Scheduling cleanings, maintenance, repairs, and laundry services
• Creating automated messaging templates
• Writing optimized listing content that boosts visibility and bookings
• Managing social media accounts for property listings
• Property onboarding, listing setup, and operational organization
I am highly organized, detail-oriented, and skilled at maintaining smooth operations across multiple properties while delivering excellent guest experiences.
Systems & Tools I’ve Worked With:
• Guesty
• Hostaway
• Hostfully
• iGMS
• Uplisting
• Lodgify
• Duve
• Breezeway
• Notion
• -----------
• PriceLabs
• Trello
• Zoho
• Stripe
• Autohost
• Safely
• Slack
I can also assist with email support, chat support, and admin tasks. I am reliable, efficient, and committed to helping you manage and grow your short-term rental business.
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