I have accumulated more than 13 years of experience in both data and workforce management. I have dedicated my career towards accomplishing operational efficiencies and business success through intelligent strategies. I have a proven record in utilizing Workforce Management tools, processing and analyzing data through spreadsheets, and building data dashboards in Tableau. I am well-versed in CRM applications to improve service and customer relationships through delightful service interactions..
Strengths and Achievements
Workforce Management: Demonstrated success in working with IEX and CMS for workforce operations which resulted in streamlined processes, enhanced productivity, and lowered costs.
Data Analysis: Great proficiency in MS Excel and Google Sheets, utilizing sheets and forms to develop strategies form complex data sets.
Data Visualization: Enthusiastic about data driven storytelling using Tableau to develop and tell beautiful stories that enable decision makers to take appropriate actions.
CRM Optimization: Expanded customer retention and satisfaction through optimal CRM strategic usage with FreshChat, Zendesk, and Airtable.
AI-Driven Solutions: I possess an IBM certificate in AI driven solutions to help develop business processes using AI for innovative advancements in the company.
Learning and Growth in Artificial Intelligence
The most captivating part in Artificial Intelligence to me has been the chance of learning and practicing new stuff every day. I make sure to keep up with the technology trends and find innovative ways to utilize AI to improve businesses. AI provides so many opportunities and I am eager to extend the wings of my success through innovation and growth.
