I'm a customer support professional with more than six years of experience helping US-based customers across the BPO industry and freelance projects. I've provided support through phone, email, live chat, and SMS, always focused on creating positive customer experiences through clear communication, empathy, and efficient problem solving. I enjoy staying organized, learning new systems, and finding solutions that make both customers and businesses successful.
Throughout my career, I've worked with tools such as Shopify, Magento, Gorgias, Gladly, ShipStation, Google Workspace, Microsoft Office, Slack, and RingCentral. I'm experienced in order management, customer communication, and handling multiple priorities in fast-paced environments while maintaining accuracy and attention to detail.
I'm now focused on growing my career as an E-commerce Virtual Assistant, where I can combine my customer service background with my technical skills to support online businesses. I'm looking for opportunities to help e-commerce brands streamline operations, deliver outstanding customer support, and build lasting customer relationships.
If you're looking for a dependable, adaptable, and customer-focused Virtual Assistant who is ready to contribute from day one, I'd love to connect. Feel free to reach out to discuss how I can support your business.
