Experienced Remote IT Tech | Technical Support Specialist | Social Media Manager

Executive Assistant | Technical Support Specialist | Experienced Remote IT Tech
Experienced L2 Tech Support | Remote IT Support (Level 2)

Hello there! I'm Khrizon Gem, a skilled and motivated IT Helpdesk support professional who helps businesses manage their day-to-day service delivery operations while ensuring their internal systems are running efficiently with minimal to no downtime.

Enthusiastic and motivated Social Media Manager eager to grow and make an impact in the digital space. Recently trained in content creation, platform strategy, and audience engagement across key social channels. Passionate about learning, staying on top of trends, and helping brands build authentic online communities.

What I Can Help You With:
Customer Service (phone, email & live chat)
Administrative assistance
Data entry and data validation
Online research and data analysis
Video Editing (short-form & long-form videos)
Creative designs and logos
Social media management (Facebook, Instagram, LinkedIn)
Social media community engagement
Social media community moderation
Key performance analytics & tracking
Monitor, control and support service delivery
Windows 10/11 desktop operating systems
Configure and maintain networks
Windows Server (Active Directory, DNS, Hyper-V, IIS)
Apple macOS support and management
Network troubleshooting and implementation
End-user assistance (application installations and peripheral setup)
End-user assistance access requests, password resets, general IT inquiries
Support desktops, laptops, printers, and mobile devices
Remote technical support via phone
Troubleshoot server, network, and system issues
Provide reliable & high-quality service to clients
Routine system maintenance, updates, and patching
Create service delivery SOP (standard operating procedures)

Tools Proficiency:
Canva, Filmora, Slack, Meta Business Suite, Trello, Calendly, ChatGPT, Grammarly, Zoom, Google Meet, MS Teams

Why Work With Me This Year:
6+ years proven experience and enjoys solving complex problems
With experience triaging and resolving support tickets
With strong organizational skills and attention to detail
Stays current with emerging technologies and security threats
Helps my clients identify opportunities to improve service delivery
Excellent time management and prioritization abilities
Accountable for high quality service support functions
Meets SLA’s and standard turn-around times
Strong background in helpdesk or service desk operations
Experience triaging and resolving support tickets & solving them

Technical Support, IT, Helpdesk Support, English Speaking, Chat Support, Phone Support, Customer Service, Security - Azure Active Directory, Microsoft 365, Organization, Active Directory, Server, Customer Support Management, Leadership, Admin Data Processing, Administrative Support, Critical Thinking, Network Monitoring, Systems Administration, English Speaking, Customer Support, Chat Support, Admin Data Processing, Graphic Design, Network Troubleshooting, Social Media Management, Video Editing, Social Media Content Creation, CRM, Emotional Intelligence, Data Analytics, Conflict resolution