Results-driven Legal Case Management Team Lead with experience overseeing high-volume mass tort litigation operations for a nationally recognized plaintiff-side law firm. Proven success in case lifecycle management, team leadership, KPI implementation, performance coaching, client engagement, medical records review, and litigation support. Progressed from Case Manager to Senior Legal Case Manager and Team Lead within 18 months based on performance and leadership contributions. Recognized as a two-time Outstanding Case Manager award recipient. Combines legal operations expertise with a background in fraud investigation, risk assessment, quality assurance, and process improvement.
