Corporate & Leisure Travel Consultant | Customer Service | Email Management | Sales | Virtual Assistant | Real Estate | Cold Caller

I have been part of the BPO industry for over 11 years now.

:: Customer Service ::

- Taking inbound calls to assist travelers with their queries such as below:
• Flight Schedule Change;
• Flight Book;
• Flight Cancel;
• Flight Exchange; and
• Flight Void
- Deescalating complaints.

:: E-mail ::

- Answering booking inquiries regarding trips like:
• Activities
• Cars
• Flights
• Hotels
- Recommending tailored fit travel arrangement according to customer's preference.

:: Sales ::

- Addressing inbound callers' hotel shopping concerns.
- Providing best guaranteed rates that suit their budget.
- Converting shopping calls into sales.
- Advocating their special requests directly with the property.


* Tool Familiarity *

• Avaya one-X® (Dialer)
• Google Applications (Gmail, Google Drive, Google Docs, and Sheets)
• Microsoft Office (MS Word and MS Excel)
• Sabre (GDS)
• Salesforce (CRM)


* Real Estate Virtual Assistant *

• Cold Calling
• Follow-Ups
• Web Research
• Updating CRM
• Skip Tracing



I'm looking forward to working with you very soon!