Alyssa – Back-Office Support Specialist
With five years of experience, I excel in back-office support, specializing in technical chat assistance and legal assistance. My focus is on enhancing efficiency and client satisfaction.
Key Skills:
Technical Chat Support: Resolving client issues in real-time.
Legal Assistance: Managing cases with Clio and RapidLegal, ensuring compliance and document accuracy.
Data Management: Proficient in Excel and Google Sheets for data organization.
Appointment Management: Coordinating schedules with Calendly and Google Calendar.
Tools & Software:
CRM: HubSpot for client management.
Project Management: Asana and Trello for task organization.
E-commerce: Shopify and BigCommerce support.
