High level, Executive Assistant with Social Media Management and Customer Support and Correspondence expertise!
I've been an independent, freelance contractor for over 9 years to date and I've handled various roles. Below are my skills, my experiences:
CUSTOMER SUPPORT:
- Zendesk - Email and Ticketing Support
- HelpScout - Email and Ticketing Support for Amazon Seller Central
- Inbound and Outbound Phone Support
- Scheduling and Dispatch
eCOMMERCE:
- Amazon Seller Central
- Feedback Management
- Reviews Management
- Order Fulfillment
- Refund Processing
- Shopify
- Order Processing
- Product research, import
- Product description editing
ARTICLE WRITING:
- 300 to 500 word articles for different clients and niches
- 5-10 original articles on a full time basis
RECRUITMENT:
- Part-Time Hiring coordinator
- Sourcing and Posting on social media platforms
- Initial Interview
- Shortlisting
- Endorsement for Final Interview
- Onboarding and Training
SOCIAL MEDIA MANAGEMENT:
- Buffer
- Hootsuite
- Wordpress
- Instagram
- Facebook
- Twitter
- LinkedIn
- Article Writing
- Posts creation
- Posting
- Client engagement
CLIENT ACCOUNT MANAGEMENT:
- Infusionsoft - Refunds, Auto-Payments, Records, Payment Forms
- Ontraport
- Stripe
- ClickBank
- Wishlist Membership Area (Wordpress)
- Kajabi
- Active Campaigns
GENERAL VIRTUAL ASSISTANT:
- Research
- Data Entry
- Magento - product management
- Invoicing
- Research
