Hi! I'm Benjo San Esteban, a Customer Service and Billing Professional with over 10 years of experience supporting U.S.-based customers in fast-paced remote environments.
My background includes Customer Service, Billing Support, Customer Success, Team Leadership, SaaS Support, and CRM Management. I have extensive experience assisting customers through email, chat, and phone while resolving billing concerns, payment issues, account inquiries, subscription management, refunds, and customer escalations.
Supported 100–200+ customer inquiries daily through email, chat, and phone.
Maintained 95%+ customer satisfaction.
Resolved billing disputes, refunds, and subscription issues efficiently.
Coached and monitored a remote customer support team of X representatives.
Trained new hires and improved team performance through KPI tracking and feedback.
Worked with U.S.-based clients in SaaS, real estate, e-commerce, and customer support environments.
I also have two years of experience leading remote customer support teams, coaching representatives, monitoring KPIs, and ensuring high-quality customer service.
Throughout my career, I've worked with SaaS platforms, CRM systems, Microsoft 365, Google Workspace, Stripe Billing, BatchLeads, PropStream, and AI tools such as ChatGPT to improve efficiency and customer satisfaction.
My strengths include communication, attention to detail, problem-solving, adaptability, and building positive customer relationships.
I'm currently seeking long-term opportunities in:
Customer Service
Customer Success
Billing Support
Team Lead
Operations
SaaS Support
Shopify Customer Support
Real Estate VA
I am dependable, a quick learner, and committed to helping businesses grow by delivering exceptional customer experiences.
www.-----------/in/benjo-san-esteban-2403a5230
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