Experienced Sales Operations Support Analyst skilled in managing Salesforce cases and email queues, ensuring team adherence to SLAs while distributing tasks efficiently. Expert in guiding Sales teams through the sales cycle, addressing process-specific queries, and serving as a cross-functional liaison. Proficient in reviewing conditional orders and quote-to-cash amendments, troubleshooting CRM issues, and providing training on SalesForce CPQ. Dedicated in creating and maintaining process documents, QRGs, and training materials to support seamless onboarding and team productivity.
