I’m Joan Navarro, a freelance Executive Virtual Assistant, Airbnb Resolution Specialist, and Customer Support Professional who helps business owners and property owners streamline operations, improve customer experiences, and keep things running smoothly behind the scenes.
With over 15 years of experience in customer service, travel, hospitality, and administrative support—including working with Airbnb, Expedia, JetBlue, JPMorgan Chase, and Reliant Parking—I’ve learned how to stay organized, communicate clearly, and resolve issues with professionalism and care.
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