MED VA, Mental Health Associate, Back Office and Client Support.
Niche:
• Phone calls (Inbound/Outbound/Voicemails)• Email support
• Chat support
• Admin Tasks
• Data Entry
Job Overview and Relevant Training:
• Medications Refill
• Medical Clarification Request
• Prescriptiom Verification
• Prior Authorization
• Documentations and Medical Paperworks
• Faxes
• Clinician Communication/Pharmacy Communication
• DocuSign patient forms
• HIPAA Compliance
• Insurance Verification/Insurance Referrals
• Payments, Claims and EOB
• Patient assistance support
Tools used:
• Sales Force
• Athena
• Tableau
• Company Website
• Veradigm
• Gmail/Google Chats
• Zoom
• Ilovepdf, PDF editor
• Microsoft Excel, Word, Powerpoint
