Customer Service Operations Manager
4 years of experience in customer service, including 3 years in management within the virtual industry. Skilled in handling disputes, returns, and refunds while overseeing multi-channel operations (phone, email, and social media).
Led and monitored daily operations to ensure high service quality and SLA compliance.
Managed disputes, returns, and refunds with a focus on efficiency and customer satisfaction.
Conducted Root Cause Analysis (RCA) to identify issues and implement long-term solutions.
Developed strategies to improve team performance and operational efficiency.
Trained and coached staff to maintain service excellence across all customer touchpoints.
Verified
