I am quality assurance specialist with 7 years of experience in the insurance and healthcare industry, I have developed a strong foundation in claims processing, quality assurance, and performance analysis. I began my career as a Benefit Specialist under the John Hancock Long Term Care Claims Payment Processing Team, where I gained hands-on experience in data entry, medical billing, and payment accuracy. This role instilled in me the importance of precision, efficiency, and attention to detail in claims operations.
After two years, I advanced to the role of Quality Assurance Specialist, where I expanded my expertise by conducting thorough audits of claims payments and identifying financial liabilities resulting from processing errors. I was responsible for creating and delivering monthly performance reports that supported management’s evaluations and strategic planning. I also led audit coaching sessions and developed cross-training programs—initiatives that highlighted my commitment to continuous improvement and team development.
I am known as a hardworking, dependable professional who values growth, learning, and integrity. I approach challenges with optimism and thoughtful decision-making, always seeking to bring value to my team and organization. Beyond work, I am a family-oriented individual who believes in the importance of balance, meaningful relationships, and supporting those around me.
