With seven years of professional experience providing high-quality service to our customers in various communication channels, including chat, phone, and email, I’m confident that I would be a valuable asset to your team. I’m also skilled in escalations and phone ordering.
I have a year of experience in taking customer orders via phone, ensuring orders are complete and accurate, including customer information, product details, quantities, and pick-up/delivery addresses. I was reskilled to do ID verification, where we verified the authenticity of IDs and selfies submitted by driver applicants, comparing them against official databases, and identifying and reporting any discrepancies or fraudulent activities. In November 2020, I was one of the teammates to pilot a team where we reviewed escalated cases before sending them to the higher department; if the workflow had been followed, documentation was complete, and the contact was aware of the next step in his/her concern. Through this, my team and I were able to increase the Site’s efficiency and credibility in customer service.
Given these experiences, I practiced and developed attention to detail and interpersonal skills.
The length I stayed in my current company also shows my dedication and commitment at work. I’m very excited to hear more about this opportunity and to discuss how my skills can be a great addition to the team.
Verified