Hey there! Zette here and I’m a remote Virtual Assistant based in the Philippines with experience supporting U.S.-based clients in administrative, operations, and customer communications roles since 2023.
AS AN ADMIN & OPERATIONS VA:
- Admin & Operations: Tame your inbox, manage calendars, and coordinate cross-team schedules.
- Project Tracking: Take meeting notes, track action items in project tools, and follow up to ensure timely execution.
- Data & Reporting: Gather and organize large datasets using Excel formulas and pivot tables.
- Customer Communications: Managing the main inbox to answer customer questions, resolve issues, and answering incoming phone calls to provide real-time support.
- Basic Graphic Design: Crafting visual, easy-to-follow SOPs in PDF and presentation formats and creating/editing digital marketing materials using Canva for various social media platforms.
AS A PROPERTY MANAGEMENT VA:
- Support & Administration: Assist the property manager on admin and digital paperworks.
- Leasing & Contracts: Configure lease terms, set up renewal contracts, and manage rent increase tracking.
- Tenant & CRM Management: Respond to leasing inquiries quickly, process applications, and coordinate showings.
- Maintenance & Operations: Log maintenance requests and coordinate with the maintenance team regarding statuses.
- Compliance Management: Coordinates with city and borough offices regarding compliance requirements and completes necessary registrations.
Tools and Systems I Use Daily:
Productivity & Communication: Google Workspace, Gmail, Slack, Teams, Canva, Dialpad
Task Management: -----------, Notion, Sheets, Various Admin Systems
Real Estate Tech: AppFolio
I’d be happy to connect further to share more about my experience. Talk soon!
