Diligent and skilled IT professional with a strong track record of success in managing and supervising IT operations at Green Future Innovation, Inc. Demonstrated leadership in overseeing the IT department, implementing efficient procedures, and optimizing workflow for enhanced efficiency. Experienced in coordinating daily activities of IT teams, ensuring the achievement of organizational objectives. Adept at evaluating user needs and system functionality to guarantee seamless IT facilities aligned with business requirements.
Proficient in administering Microsoft 365, Active Directory, Sangfor Firewall, Fortinet Firewall, Sophos Endpoint Security, PABX, and CCTV systems. Committed to providing frontline technical support and resolving hardware and software issues promptly. Proven ability to mentor and train IT staff, fostering professional development.
Collaborative and dedicated to safeguarding company data through regular backups and robust security measures. Bringing expertise in network administration, software upgrades, and comprehensive documentation of IT processes. Seeking to drive IT excellence and innovation to achieve organizational goals. Through my efforts to optimize the company's server infrastructure using Hyper-converged Infrastructure (HCI) virtualization, I was able to significantly reduce server downtime.
