Detail-oriented and results-driven professional with experience in medical claims, AR follow-up, and customer support. I resolve claim balances and denials. I’ve worked with healthcare systems like Cerner and nThrive, handling denial management and insurance coordination.
I also have a strong background in Customer Service, which provides me with a well-rounded skill set in communication, handling inquiries related to service plans, billing disputes, order management, account
management, and troubleshooting. I am currently exploring opportunities to grow in healthcare, tech support, or remote operations roles.
I'm a very dedicated, creative, hardworking, and great team player. Here are the core competencies I offer, but not limited to:
• Excellent Customer Service Skills with proven track record
• Voice/Chat/Email Support
• Microsoft Office (Word, Excel, Teams, Outlook)
• Technical Support
• Adobe Creative Suite (Photoshop, Premiere)
• Denial Management & Appeals
• Claims Resolution
• Payer Communication
• EOB Analysis
• Revenue Cycle Management (RCM)
• EMR & Billing Systems: Cerner, nThrive
• Insurance Verification (commercial & government payers)
• HIPAA Compliance- Cross-functional Coordination
