I am a Business Intelligence and Operations Manager with over 10 years of experience helping businesses improve performance through data analytics, workforce management, operational strategy, forecasting, reporting, and automation.
My background spans Customer Experience (CX), E-commerce, Business Process Outsourcing (BPO), Workforce Management (WFM), and Real Estate Operations Support, where I have partnered with leadership teams to drive operational efficiency, improve service delivery, optimize staffing, and provide actionable business insights.
My expertise includes:
• Business Intelligence & Data Analytics
• Workforce Management & Capacity Planning
• Forecasting & Scheduling
• KPI Reporting & Dashboard Development
• AI Automation & Workflow Optimization
• SQL (BigQuery) & Data Analysis
• Reporting & Analytics
• Customer Experience Operations
• Real Estate Operations Support
• Process Improvement & Performance Management
Tools: SQL, BigQuery, Office 365 tools, Airtable, Google Workspace and tools, Zendesk, Gorgias, Zapier, n8n, ChatGPT, Claude AI, Claude Code, Open AI, Chat GPT, API-based reporting solutions and others.
What I Can Help You With?
Building executive dashboards and KPI reports
Forecasting demand, staffing, and operational requirements
Automating repetitive reporting and business processes
Improving workforce productivity and operational efficiency
Analyzing business performance and identifying growth opportunities
Customer support and CX reporting optimization
Real estate operations reporting, lead tracking, and process management
Creating data-driven strategies that support business growth
I specialize in transforming complex data into clear, strategic recommendations that help businesses make informed decisions, reduce costs, increase productivity, and scale effectively.
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