5+ years Supplier Coordination
5+ years Marketplace Support (Amazon, Shopify, Etsy)
5+ years experience Customer Service
5+ years experience Order Management & Fulfillment
Hi, I'm Tess from the Philippines. I have 5+ years of experience supporting e-commerce businesses on Amazon, Shopify, and Etsy, handling daily operations so owners can focus on growth. I manage product listings, inventory updates, order processing, and storefront maintenance on Shopify, Amazon and Etsy, shipment tracking, returns, refunds, and payments to keep everything running smoothly and customers satisfied. I also provide customer support via email, chat, and social media, ensuring timely and clear responses. Working with international clients has helped me adapt to different systems and needs while improving response times, organization, and overall customer satisfaction.
Tasks I can help you with:
E-commerce platform support (Shopify, Amazon, Etsy)
Customer support (email, live chat, social media)
Order processing
Order fulfillment
Shipment tracking and updates
Returns and refunds handling
Payment processing support
Product listing and updates
Inventory management
Supplier coordination
Product research
Maintain good vendor communication
Identify winning and trending product
Quote shipping costs and arrange shipments
Coordinate shipping plans with vendors
Stock discrepancy & stock replenishment
Track and analyze sales data
Monitor inventory levels
Review and feedback management
Manage pricing updates and product availability
Maintain overall e-commerce account health
Administrative support
Calendar management
Inbox & email management
Content planning & content creation
Social media management
Online community moderation
Data entry and record keeping
Dispute management
Handle credit card chargeback disputes
Track recurring issues and help implement SOPs
Support process improvements and system updates
Track key performance metrics and provide regular updates
Maintain compliance records and organize internal documents
Tools I'm proficient at:
Zendesk, Freshdesk, Gorgias, Notion, Asana, LiveChat, Google Mail, Commslayer, Slack, Skype, WhatsApp, Zoom, Google Meet, Microsoft 365, Word, Microsoft Excel, PowerPoint, Google Sheets, Google Drive, Google Docs, Google Calendar, ChatGPT, Bard, Canva, Keepa, Revseller, Calendly, Paypal, Klarna, Docusign, Hubstaff, Time Doctor
My availability
I am available to work part-time, or 20-25 hours weekly. I’m flexible with working hours and can align with US time zones, as well as Australia, UK, EU, and Canada schedules.
Work with me this year
With experience managing a Shopify or Amazon store
I have a reliable internet connection and ability to meet deadlines
Strong written communication skills for professional email correspondence
Has strong communication and organizational skills
Familiar with tools such as Google Workspace, Meta Business Suite, CRMs, and e-commerce platforms
Invite me for an interview.
You're looking for an online assistant who can be the backbone of your day-to-day online operations and keep things running smoothly. That's me. Message me today and let's chat soon.
Catalog Management, Seller Page Management, Campaign Optimization, Email Support, Product Analysis, Customer Support Management, Campaign Optimization, Customer Support, Graphic Design, Customer Service, Process Improvement, Notion, Order Management, Product Optimization, Dropshipping, Tech-Savvy, Attention to Detail, Sales Support, Administrative Management
Verified
