Protecting the business. Supporting the user. Doing both simultaneously.
I am a KYC Analyst and Customer Support Specialist with a track record of managing the delicate balance between strict regulatory compliance and world-class service. I don't just "check boxes"; I analyze risk patterns and provide solutions that keep the ecosystem safe and the customers happy.
Core Competencies:
Compliance: AML/KYC, Enhanced Due Diligence (EDD), Document Verification.
Support: Technical Troubleshooting, De-escalation, CRM Management (Zendesk/Salesforce/Richpanel/Gorgias).
Process: Improving onboarding UX and reducing friction in the user lifecycle.
