I provide dedicated customer service support for businesses that need reliable help managing client inquiries and daily operations. I assist with email, chat, and phone support, CRM management, executive calendar and task management, data entry, workflow optimization, and content support using Canva and productivity tools.
I am proficient in Google Workspace (Docs, Sheets, Slides, Drive, Calendar), Microsoft 365, Amazon Workspace, Slack, Zoom, and Google Meet. For CRM and marketing, I use HubSpot and Zendesk. I also leverage AI and automation tools such as Grammarly, Copilot, and ChatGPT to improve efficiency. For design and content, I work with Canva, Capcut, Adobe, and Filmora.
In my current role as a Customer Service Representative II, I handle more than 50 customer inquiries daily across multiple channels with a 95% resolution rate. I consistently maintain high satisfaction scores by listening actively, resolving issues quickly, and collaborating with team leads to streamline workflows. My background as a Mechanical and Electrical Technician also strengthened my troubleshooting and problem-solving skills, which I now apply to customer service and virtual assistance.
I am available for both full-time and part-time work, flexible across UK, US, and AUS time zones. I am looking for long-term opportunities where I can grow with the company and provide consistent support.
Employers can rely on me for organized, proactive, and clear communication. I take pride in delivering work that is accurate, timely, and aligned with client expectations.
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