Experienced STR Virtual Assistant | Airbnb Guest Support | Listing Management | Hostaway | Customer Support
With six years of experience in customer service, including my time as a Support Ambassador at Airbnb for four years, I have developed a deep understanding of the short-term rental industry and the importance of providing exceptional guest experiences. I also have 1 year of hands-on experience supporting luxury vacation rentals.
I specialize in guest communication, listing management, calendar coordination, and day-to-day STR operations. I’ve supported multiple vacation rental properties across Airbnb, -----------, and LivJaza, helping deliver smooth guest experiences while supporting backend operations and process improvements.
Here’s how I can help:
• Guest messaging (pre-booking, in-stay, post-stay support)
• Airbnb / ----------- /Direct Booking Engine listing management and optimization
• Calendar and reservation management
• Hostaway PMS support
• Guest issue resolution and escalation
• Cleaning coordination and turnover support
• Track Expenses
• SOP creation, templates, and admin support
• Review responses and reputation support
• Google Workspace
• Photo and PDF editing via Canva
• CRM tools including Salesforce and Nova
• General Virtual Assistance and customer support
By the way, I am highly reliable when it comes to working overtime (I’ve been tested by my previous working experiences, lol!), and punctuality will never be an issue. I am eager to pursue my goal of becoming the best property manager, and I hope that you could make it come true!
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