I help e-commerce businesses stay organized, deliver exceptional customer experiences, and keep their day-to-day operations running smoothly.
With 12 years of professional experience supporting global brands, I've built a career centered on customer operations, administrative support, and business efficiency. Since 2014, I've worked across customer support, content moderation, operations, and digital communication, developing a strong foundation in problem-solving, organization, and process improvement.
Most recently, I supported merchants using Marsello, an omnichannel loyalty and marketing platform integrated with Shopify. My role involved assisting customers with account management, troubleshooting, loyalty programs, email and SMS marketing, and platform guidance while collaborating with cross-functional teams to deliver timely and effective solutions. This experience gave me valuable insight into the operational side of e-commerce and strengthened my ability to support online businesses behind the scenes.
Today, I help businesses streamline their operations through customer support, CRM management, email marketing support, administrative assistance, and backend e-commerce tasks. I'm proficient with Shopify, HubSpot, Zendesk, Intercom, Google Workspace, Canva, Notion, and AI-powered tools that improve productivity and simplify workflows.
What sets me apart is my attention to detail, reliability, and ownership mindset. I enjoy creating organized systems, solving problems before they become bigger issues, and being the dependable person business owners can trust to keep things moving efficiently. I believe great support isn't just about completing tasks. It's about giving business owners the confidence to focus on growing their business, knowing the day-to-day operations are in capable hands.
If you're looking for an E-commerce Virtual Assistant who is proactive, organized, and committed to delivering exceptional support, I'd love to connect and explore how I can help your business grow.
