PORTFOLIO: -----------
I am a Customer Support Specialist with over 5 years of experience in the BPO industry, primarily handling US-based financial accounts and UK accounts
My experience includes phone, email, and chat support, assisting customers with billing inquiries, account concerns, and issue resolution. I have worked in fast-paced environments where I consistently handled high volumes of customer interactions while maintaining quality and customer satisfaction.
I also have experience working remotely, using CRM tools and communication platforms to efficiently manage customer requests and team coordination.
Core competencies:
• Customer Service & Support
• Billing and Financial Account Handling
• Email and Live Chat Support
• CRM Tools (Zendesk, Salesforce, etc.)
• Problem-Solving & Escalation Handling
• Multitasking in high-volume environments
I am looking for a long-term remote opportunity where I can contribute my customer service expertise and reliability to support business growth.
