As a CSR for a US-based financial institution for two years, I'm familiar with off-shore processes. I was also a Registered Representative then; I passed the series 6 licensing exam for FINRA. This allowed me to deal with both policy owners, financial advisors, back office personnel for new business, etc. My job entailed me to answer customer inquiries (account value, process withdrawals and fund reallocation, among others. I was frequently tasked by my supervisor with ad hoc assignments as well. I was fluent in English then but this job also refined my speaking -- neutral accent, Business English, etc. Since inquiries and problem solving needed to be resolved point of call, I've also refined my problem solving and decision making skills through this.
For my current job as an auditor, I'm tasked to review the client's compliance, processes, documents to ensure that they are following their company's policy and procedure. I also assist my CPA supervisor in gathering information for the financial statements. I'm also tasked with editing, proofreading such documents prior to final submission. I also deal with the clients personally should my supervisor be unavailable upon request. As an IT auditor, I check on the security and control of the client's network. I've dealt with local and international companies --both remote and on-site -- for project-based assignments
My exposure to different kinds of disciplines have greatly impacted my ways on how I deal with people. This helped me learn how to extend my patience, be flexible, read between the lines for client or supervisor's requests.
