With over 15 years of experience in the BPO industry, I have built my career around leadership, talent development, operational excellence, and delivering outstanding customer experiences. My diverse professional background includes six years as an ESL tutor and four years in recruitment, giving me a well-rounded perspective on communication, people development, and talent acquisition.
Throughout my career, I have held roles spanning frontline customer service, sales, reservations, team leadership, operations management, and escalation handling. These experiences have strengthened my ability to lead high-performing teams, optimize processes, improve customer satisfaction, and consistently deliver results in fast-paced, customer-focused environments.
In addition to my corporate experience, I have more than six years of experience teaching English as a Second Language (ESL) to learners of all ages, primarily from Japan and China. As a TEFL- and TESOL-certified educator, I design engaging, learner-centered lessons that build confidence, strengthen communication skills, and help students achieve their language-learning goals.
