Core Administrative Skills
• Appointment scheduling & calendar management (handling bookings, cancellations, reminders)
• Medical billing & coding basics (familiarity with systems like ICD-10 and CPT codes)
• Insurance verification & claims processing
• Data entry & records management (accurate and organized documentation)
• Email and phone support (professional communication with patients)
Technical Skills
• Electronic Health Records (EHR/EMR) systems
• Medical transcription (converting voice notes into written records)
• Telehealth platforms (Zoom, Spruce, Teams & etc.)
• Basic IT troubleshooting
• Microsoft Office / Google Workspace proficiency
Medical Knowledge
• Understanding of medical terminology
• Basic knowledge of healthcare procedures
• HIPAA compliance awareness (patient privacy and confidentiality standards)
Communication Skills
• Clear written and verbal communication
• Active listening (understanding patient concerns)
• Customer service mindset (empathetic and patient-focused approach)
• Professional tone in all interactions
Organizational & Time Management
• Multitasking across different tasks and systems
• Prioritization of urgent vs routine tasks
• Attention to detail (especially for patient records and billing)
• Deadline management
Compliance & Ethics
• Confidentiality and data security practices
• Understanding healthcare regulations (e.g., HIPAA)
• Ethical handling of patient information
Soft Skills & Personal Traits • Reliability and accountability
• Adaptability (especially with new tech tools)
• Problem-solving ability
• Stress management in fast-paced environments
