I am currently working as a Guest Services Agent in one of the most sough after and award winning vacation rentals in Charleston, South Carolina. I communicate with our team (cleaners/Property Management Team/maintenance team) daily to ensure guests' swift and seamless check-in/out process, and address guests' issues/concerns in a timely manner and provide value added solutions, to ensure their memorable stay. I listen to guest/customer grievances and collaborate with them and with my co-workers to resolve issues. Monitor maintenance issues in a daily manner and report this right away to our Property Management Team and maintenance team to have this rectified. I answer phones and emails daily, and am able to prioritize my time to respond to as many customer service inquiries as possible without sacrificing quality. I also prepare and present reports to management on both common and unique customer complaints, maintenance issues, and I strategize ideas for their resolution. I have 12 years of 5 star Hotel Experience (Conicerge/Concierge Supervisor) of giving guests and customers optimum service consistently and leaving them with delightful experience, a passion for helping people, impeccable organizational skills, and a good work ethic whether I work alone or as part of a team. While burnout can be common in customer service, the challenge actually energizes me because there is no better feeling than knowing I have been able to help someone and delighting them.
