Logistics operations professional with 6 years of experience in freight forwarding at UPS, specializing in track and trace operations, shipment monitoring, and customer support. Experienced in managing shipment visibility, preparing operational dashboards and reports, and ensuring custo
mers receive timely and accurate updates on their shipments.
Skilled in handling customer escalations related to delayed or urgent shipments, investigating shipment issues, and coordinating closely with internal operations teams to ensure quick resolution. Adept at working in fast-paced logistics environments while managing multiple customer accounts simultaneously with strong attention to detail and accuracy.
Proven ability to maintain clear communication with customers and internal teams, provide reliable shipment updates, and support smooth freight forwarding operations. Known for strong problem-solving skills, organization, and the ability to maintain high service standards in complex logistics operations.
