Customer Service and Technical Support professional with over 8 years of experience supporting international clients across sales, technical assistance, and account management. Fluent in English both verbally and in writing, with strong communication, problem-solving, and multitasking abilities. Experienced in working in fast-paced environments while maintaining a strong focus on customer satisfaction and service quality.
Skilled in handling inbound customer support, sales assistance, billing concerns, refunds, order processing, and technical troubleshooting for mobile devices and service-related concerns. Capable of resolving customer issues efficiently while identifying opportunities for upselling services and presenting suitable plans or solutions based on customer needs. Comfortable using CRM systems, support tools, and internal platforms to manage customer accounts, process transactions, and track orders.
Experienced in supporting team operations by assisting new hires with account procedures, providing guidance to colleagues, and handling escalation calls to ensure concerns are resolved effectively and professionally.
Background includes Social Media Management, Shopify store support, and basic web-related tasks. Familiar with managing social media pages, assisting with Shopify store operations, and creating marketing or funnel mockups using GoHighLevel for landing pages and digital campaigns. This combination of customer service, technical support, and digital platform knowledge allows effective support for both customer operations and online business management.
