I have extensive experience providing training and quality support within the logistics and forwarding industry. My expertise includes conducting audits, data analysis, report and presentation development, and creating and maintaining standard operating procedures (SOPs). I specialize in process flow and flowchart creation, presenting these to business partners, and recommending business improvement tools to enhance operational efficiency.
Additionally, I conduct time and motion studies, root cause analysis (RCA), and facilitate onboarding and refresher training for agents. I also engage in global client communications to ensure seamless coordination.
Beyond my logistics expertise, I have graphic design and video editing skills, utilizing tools such as Canva, Figma, Photoshop, and Adobe Premiere to create high-quality visual content.
You can view my portfolio here: ----------------------.-----------nva.site/
