I have been working as an Amazon Virtual Assistant for about 4 years.
Creating listings and flat files making sure there are no issues. Process FBM shipments and reconciliations. Creating cases for any issues involving listings, hijackers, inventories, shipments, etc. Managing Account health and providing support for customer complaints and inquiries.
I have been in the BPO industry for more than 10 years, most of which is being a customer service representative. I cater to all the customer's needs may it be bookings, billing issues, inquiries, online learning issues, online credentials, upselling as part of the resolution, and many more. I also tried doing admin tasks like issuing certificates, and deferring schedules.
I have experienced outbound and inbound calls, Live chat, and email support using Salesforce and Desk.
Handling different types of customers in various situations is one of the key elements that I have learned in my experiences.
