* Answer incoming customer calls and provide assistance for registration, technical difficulties and product sales.
* Email creation, physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshooting.
* Interact and coordinate with other departments to resolve customer issues.
* Determine further action or final completion on customer cases received.
* May be asked to sell additional products or services
test, analyze and clear customer reported trouble.
* Make notations via computer terminal.
* Prepare reports and process paperwork.
* Interpret customer records and repair tickets.
* Escalate customer trouble issues when appropriate.
