Microsoft 365 Support Engineer with experience supporting Microsoft 365 environments in an MSP setting, including Exchange Online, SharePoint, and OneDrive. Skilled in identity and access management using Active Directory and Microsoft Entra ID, with strong troubleshooting experience in email, authentication, and collaboration issues. Experienced in ServiceNow ticket management, incident resolution, and end-user support across multiple channels. Proficient in PowerShell automation for user provisioning and group management, with a focus on improving efficiency, reliability, and user experience. Hands-on experience with Microsoft Configuration Manager (SCCM), including application deployment, package creation, deployment monitoring, and troubleshooting installation issues.
