I’m a customer support and e-commerce specialist with more than 5 years of experience handling customer service through email, live chat, and phone support. I’ve worked with Shopify stores, CRM systems, Zendesk, Freshdesk, and Amazon Web Services to manage customer inquiries, troubleshooting, order processing, and after-sales support.
I have experience working with Primeflow and SP-Lite, supporting e-commerce operations and customer service processes for online brands and stores. My work included handling customer concerns, coordinating with suppliers, processing replacements, returns, refunds, and managing RMA cases efficiently.
I’ve supported brands including Netvue, Birdfy, AUSOLIFE, and Roxy Nails Paris. My responsibilities included resolving delivery issues, handling tracking concerns, processing replacement orders, coordinating with suppliers, and ensuring customers received timely and professional support.
I’m experienced with Shopify, Zendesk, Freshdesk, Google Workspace, Canva, and various CRM tools. I’m dependable, detail-oriented, and focused on creating positive customer experiences while helping businesses run smoothly and efficiently.
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