Customer Service & Operations Specialist with 10+ years of experience supporting global e-commerce, delivery, and real estate clients. I handle high-volume, multichannel support (email, chat, SMS, social media, and review platforms) while maintaining strong quality and customer satisfaction score and resolving escalations efficiently.
I’ve been promoted into QA and Training, where I built SOPs, led onboarding, audited tickets, and coached agents to improve performance, KPIs, and service quality. I work closely with teams to identify gaps, streamline processes, and ensure consistent, high-quality customer experiences.
I also bring experience as a Real Estate Virtual Assistant, working alongside AI chatbots to engage leads, qualify prospects, book property tours, and refine AI-generated responses for accuracy and tone.
Earlier in my career, I supported operations in the medical trading industry, handling admin tasks such as quotations, invoicing, tenders, and logistics coordination.
I’m known for clear, engaging communication, strong problem-solving, and the ability to train and support teams effectively. Available for full-time remote work and able to start immediately.
