Currently, I work as a Manager for Customer Experience and Engagement, Life Coach, and Part-time College Instructor, specializing in enhancing customer service efficiency and quality. My professional journey includes implementing process improvements at Dell International Services and conducting extensive call evaluations across various BPO companies in the Philippines. As a Life Coach, I provide personalized coaching to clients, addressing life and relationship challenges using a range of techniques to support their development. In my role as a Part-time College Instructor, I deliver engaging and informative courses, fostering a supportive learning environment.I am proficient in social media platforms such as Twitter, Facebook, Instagram, and LinkedIn, and have strong communication skills that allow me to effectively interact with customers, clients, staff, and management. My flexibility, adaptability, and responsiveness to change are complemented by my detail-oriented organizational skills and high initiative. I am also a team player with cultural awareness and a strong focus on quality. With over 8 years of experience in the call center industry (including 2 years as a Customer Service Agent and 6 years as a Quality Assurance Analyst/Customer Experience Coach), over 7 years in the broadcasting industry, and 11 years as a life and relationship coach, I bring a wealth of expertise to any organization. My diverse experience and commitment to excellence equip me to make a significant impact on any team I join.
